Agent Portal Retirement
QBE has retired the Agent Portal effective September 2025
For QBE agents or brokers with inquiries related to Residential policies (Homeowners or Renters), please email ResidentialOps@qbe.com for assistance.
For QBE agents or brokers with inquiries related to any other policy type, refer to the table below for contact details. Please be sure to include the details shown below to allow the teams to locate the appropriate information.
Agent/Broker Contact Details
| Function | QBE Mailbox Contact | Details to include on the email |
|---|---|---|
| Policy Information (including policy document requests) | CLAdmins.us@qbe.com | Complete Policy Number (including suffix if applicable), Effective Date and Expiration Date |
| Billing & Payments | CustomerServiceInquiries@us.qbe.com | Complete Policy Number (including suffix if applicable), Effective Date and Expiration Date, Payment Date |
| Commission Statement Requests & Inquiries | BrokerInquiries@us.qbe.com | Agency/Producer Number, Agency/Broker Name, Agency/Broker Address, Statement Month(s) |
| Loss Run Requests | lossrunrequests.us@qbe.com | Complete Policy Number (including suffix if applicable), Effective Date and Expiration Date |
| Claim Information (other than loss runs) | ClaimMail@us.qbe.com or 844.723.2524 8:30 am to 5:30 pm CST | Claim Number, Date of Loss, Policy Number, Policy Effective Date, Policy Expiration Date |
For internal QBE staff, please refer to the table below for details.
Internal QBE Staff
| Function | QBE Internal Staff |
|---|---|
| Policy Information (including policy documents) | Service Now (SNOW) Request for view only access to Majesco (Q-QBE) |
| Billing & Payments | CustomerServiceInquiries@us.qbe.com |
| Commission Statement Requests & Inquiries | BrokerInquiries@us.qbe.com |
| Loss Run Requests | lossrunrequests.us@qbe.com |
| Claim Information (other than loss runs) | Service Now (SNOW) Request for view only access to ClaimCenter |